Last Updated: October 25, 2026

At Richwood Millwork & Design Ltd. ("Richwood," "we," "us," or "our"), your privacy is important to us. We are committed to protecting your personal information and being transparent about how it is collected, used, stored, and shared. This Privacy Policy explains our data practices when you visit our website, contact us, request a quotation, submit project information, or engage our custom cabinetry and architectural millwork services.

By using our website or providing personal information, you acknowledge that you have had the opportunity to review this Privacy Policy. We collect, use, and disclose personal information in accordance with applicable privacy laws, including British Columbia's Personal Information Protection Act (PIPA).

1. Information We Collect

To provide our services and respond to your enquiries, we may collect different types of information depending on how you interact with our website and business.

This may include personal information such as your name, email address, phone number, project address, project details, drawings, measurements, design preferences, budget information, and any other information you voluntarily provide when requesting a quotation, arranging a consultation, or communicating with our team.

We may also collect information necessary to prepare estimates, coordinate manufacturing and installation, manage client relationships, and maintain business records.

Certain technical information may be collected automatically when you visit our website, including your IP address, browser type, device information, pages visited, referring websites, and general website usage information.

2. How We Use Your Information

We collect and use personal information to operate Richwood Millwork & Design and provide professional cabinetry and millwork services.

Your information may be used to:

• Respond to enquiries and quotation requests.

• Review project specifications, drawings, and requirements.

• Prepare estimates, proposals, and invoices.

• Plan and coordinate custom cabinetry and millwork projects.

• Communicate regarding materials, manufacturing, delivery, and installation.

• Schedule consultations, site measurements, and project appointments.

• Process payments and maintain financial records.

• Improve our website, services, and customer experience.

• Monitor website performance and usage.

• Maintain the security of our website and business systems.

• Send promotional communications where permitted by law.

• Comply with applicable legal and regulatory obligations.

We limit the collection and use of personal information to purposes that a reasonable person would consider appropriate under the circumstances.

3. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to support website functionality, improve performance, and understand how visitors interact with our content.

These technologies may help us analyze website traffic, identify commonly visited pages, understand how visitors discover our services, and improve the browsing experience.

If analytics or advertising tools are enabled, they may collect information about website activity in accordance with their respective privacy practices.

You can manage or disable cookies through your browser settings. Please note that restricting certain technologies may affect some website functionality.

4. Payment Information

Richwood Millwork & Design may collect billing information necessary to prepare invoices, receive payments, and maintain accurate financial records.

Payments may be accepted through approved methods such as electronic bank transfers, cheques, or other payment arrangements communicated directly to clients.

Where third-party financial institutions or payment services are involved, payment information may also be processed under their respective privacy and security practices.

We do not intentionally collect or store complete payment-card information through our website unless an appropriate payment processing system is implemented.

5. Sharing Your Information

We respect your privacy and do not sell or rent your personal information to third parties for their independent marketing purposes.

We may share information when reasonably necessary to operate our business, fulfill project requirements, or meet legal obligations.

This may include sharing relevant information with:

• Material suppliers and manufacturers.

• Finishing providers and project subcontractors.

• Delivery and installation service providers.

• Accountants, bookkeepers, and financial institutions.

• Website hosting and technology providers.

• Email and business communication services.

• Project management and document storage providers.

• Professional advisers and legal authorities where required.

We share only the information reasonably necessary for the relevant purpose and take appropriate steps to protect confidentiality.

6. Data Security

Protecting personal information is an important part of our business practices.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

These measures may include access controls, appropriate account permissions, secure business software, and procedures for handling client documents and project information.

While we take reasonable precautions, no electronic communication or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected or to satisfy applicable legal, accounting, contractual, and business requirements.

Project drawings, estimates, invoices, communications, and related documentation may be retained where necessary for warranty administration, accounting, dispute resolution, or future project reference.

When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal requirements.

8. Your Privacy Rights

Under applicable privacy laws, you may have rights relating to the personal information we hold about you.

Subject to applicable legal limitations, these may include the ability to:

• Request access to your personal information.

• Request corrections to inaccurate or incomplete information.

• Ask questions about how your information is collected, used, or disclosed.

• Withdraw consent where permitted by law.

• Request information about our privacy practices.

• Submit a concern or complaint regarding the handling of your information.

Requests may be subject to identity verification and applicable legal exceptions.

We will review and respond to privacy requests in accordance with applicable legislation.

9. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, suppliers, or other online services.

These websites operate independently from Richwood Millwork & Design and may have their own privacy policies and information-handling practices.

We encourage you to review the privacy policies of third-party websites before providing personal information.

We are not responsible for the privacy practices or content of websites that we do not own or control.

10. Children's Privacy

Our website and services are intended primarily for homeowners, businesses, contractors, designers, and other individuals seeking cabinetry and millwork services.

We do not knowingly collect personal information from children without the consent required by applicable law.

If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to address the situation and remove the information where appropriate.

11. International Data Transfers

Some of the technology providers and online services used by Richwood Millwork & Design may process or store information outside British Columbia or Canada.

As a result, personal information may be subject to the laws of the jurisdiction where it is processed or stored, including lawful access by governmental authorities.

Where applicable, we take reasonable steps to select service providers and safeguards appropriate to the sensitivity of the information involved.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, technology, or applicable legal requirements.

Any revised version will be published on this page with an updated effective date.

We encourage visitors to review this Privacy Policy periodically to remain informed about how their personal information is handled.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact:

Richwood Millwork & Design Ltd.

Surrey, British Columbia, Canada

Email: info@richwoodmillwork.ca

Subject: Privacy Enquiry

Privacy-related enquiries will be directed to the individual responsible for overseeing our privacy practices.

We will make reasonable efforts to respond promptly and in accordance with applicable privacy legislation.